Bill pay

The cost of your care depends on the services you receive. It also depends on your health insurance plan and how much it covers. Our cost estimator tool can help you calculate your bill ahead of time.

Learn about Good faith estimates.

You will receive your hospital bill by mail. If you have a MyChart account, you can also view and pay your bill in MyChart.

When you get your bill depends on how fast your insurance company reviews the insurance claim. 

We offer several payment plan options as well as financial assistance to patients who qualify under the Financial Assistance policy. You can review available options by logging into your MyChart Patient Portal. 

Our financial counselors are here to help. Call 210-450-6330 to speak with a member of our team. You can also learn more on our billing and insurance page.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.

If you have a concern about a billing error, our financial services team is available to answer your questions.  

Call 210-450-6330 or send us a message in MyChart.

A hospital outpatient department (HOPD) are clinical care sites that are part of a hospital that provide outpatient appointments for diagnosis, treatment, preventive care, follow-up care and other medical services for patients who don't require overnight hospitalization. 

On April 1, 2025, many clinics within the UT Health Medical Arts and Research Center and Mays Cancer Center became hospital outpatient departments of UT Health San Antonio Multispecialty and Research Hospital.

We are here to help answer your questions. Call 210-450-6330 to speak with a member of our customer service department.

Becoming part of our hospital, these clinics must adhere to the same rigorous accreditation and regulatory standards set for hospitals by The Joint Commission to ensure high levels of clinical quality, safety and compliance. Patients can have confidence that they are receiving care from sites that meet the highest-level of quality criteria for health care.

HOPDs also help make the transition from the outpatient "clinical" setting to the inpatient "hospital" setting smoother and more coordinated. 

We are here to help answer your questions. Call 210-450-6330 to speak with a member of our customer service department.

Depending on the care received and your insurance plan, you may see two separate charges on your billing statement: one for the providers services (for care you received from the provider), and one for the facility or clinic. This is called split billing and follows national billing guidelines. While it may look like a duplicate, each charge reflects a different part of your visit.

We are here to help answer your questions. Call 210-450-6330 to speak with a member of our customer service department. 

Depending on the care received and your insurance, you may incur different out-of-pocket expenses. 

If you have Medicare, Medicaid or other governmental insurance, you may incur some additional out-of-pocket costs depending on the type of care you receive. These could include deductibles, copayments or coinsurance, based on your specific plan and the services provided.  

We are here to help answer your questions. Call 210-450-6330 to speak with a member of our customer service department. 

On April 1, 2025, many clinics within the UT Health Medical Arts and Research Center and Mays Cancer Center became hospital outpatient departments of UT Health San Antonio Multispecialty and Research Hospital. These clinics must now adhere to the same rigorous accreditation and regulatory standards set for hospitals by The Joint Commission to ensure high levels of clinical quality, safety and compliance.

Depending on the care received and your insurance plan, you may see two separate charges on your billing statement: one for the providers services (for care you received from the provider), and one for the facility or clinic. This is called split billing and follows national billing guidelines. While it may look like a duplicate, each charge reflects a different part of your visit.

We are here to help answer your questions. Call 210-450-6330 to speak with a member of our customer service department.