Bill pay
Pay your bill at UT Health San Antonio Multispecialty and Research Hospital and find answers to common billing questions.
Online bill pay with MyChart
Use the MyChart patient portal to pay your bill online or create an account. You can also use MyChart to find financial resources and request an appointment with a financial counselor.
By phone
Call 210-450-6330, and our team will help you pay your bill by phone.
By mail
Send your check payment to this address:
UT Health San Antonio
P.O. Box 759
San Antonio, TX 78293
Common billing questions and answers
These questions and answers can help you learn more about the billing process at UT Health San Antonio.
-
How much will my care cost?
The cost of your care depends on the services you receive. It also depends on your health insurance plan and how much it covers. Our cost estimator tool can help you calculate your bill ahead of time.
Learn about Good faith estimates.
-
What is insurance pre-authorization, and does it apply to me?
For some services, your insurance company may need to confirm how much they will pay before you receive the service. This process is called pre-authorization. Our financial services team helps with pre-authorization. We work with your insurance to get prior approval for your scheduled services.
If we don’t get pre-authorization before your appointment, we may need to reschedule. Without pre-authorization from your insurance, you are responsible for paying the full cost of treatment. You can also contact your insurance (their phone number is on the back of your insurance card) before you receive treatment to find out if prior authorization is required.
-
How and when will I receive my hospital bill?
You will receive your hospital bill by mail. If you have a MyChart account, you can also view and pay your bill in MyChart.
When you get your bill depends on how fast your insurance company reviews the insurance claim.
-
What if I can’t afford to pay my hospital bill?
If you need help paying for your hospital bill, you may qualify for a payment plan or financial assistance. Our financial counselors can explain your options. Learn more on our billing and insurance page.
-
What is “balance billing” (sometimes called “surprise billing”)?
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. You may have additional costs or have to pay the entire bill if you see a provider or visit a health care facility that isn’t in your health plan’s network.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan to provide services. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service. This is called “balance billing.” This amount is likely more than in-network costs for the same service and might not count toward your plan’s deductible or annual out-of-pocket limit.
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider. Surprise medical bills could cost thousands of dollars depending on the procedure or service.
-
What if there's a billing error?
If you have a concern about a billing error, our financial services team is available to answer your questions.
Call 210-450-6330 or send us a message in MyChart.